Updated on May 6, 2020.

After EMS service has been suspended in some countries, DHL shipping was made available in JAUCE.

Unlike EMS, DHL delivery fees are based on the volumetric weight method, which may require additional charges depending on the volume of the package.

To calculate the volumetric weight in kilograms, the volume of the parcel in cubic centimeters is divided by 5000. Most courier companies base their delivery rates on the actual weight or volumetric weight of a package, whichever is greater.

Please note that EMS is still our primary shipping method. We only use DHL if the EMS service is not available for the destination country. Because, for the DHL shipments, shipping fees may increase depending on the volume of the package to be sent. In addition, a remote area surcharge and an oversize surcharge may apply if applicable.

Although we try to process DHL shipments without any fee increase, if this is not the case with your delivery, you will be informed before shipping.

Alternatively, you can choose to send by Surface mail, which usually takes 2-3 months. Or, you can store your items for free in our warehouses until EMS service restarts. We hope that EMS will open again earlier than expected.

First of all, we hope you are all in good health, and the Coronavirus pandemic will soon be over.
We want to share information with you about how we operate.

Auctions & Shopping

We continue to operate and process your auctions and shopping orders as usual.
Online auctions and stores in Japan are still open and, ship products to JAUCE warehouses on time.

Storage

Therefore, if your purchased items can not ship to your country or if you want to postpone your shipment for any reason, storage service will be available in our warehouses with no additional cost. Rest assured that we will review this policy in the future and make the necessary updates accordingly.

International shipments

Japan Post has temporarily updated some services according to the delivery conditions outside Japan.

Japan Post EMS method is significantly delayed in many areas. EMS shipments to the USA have been temporarily suspended due to flight restrictions.

International Courier Services other than Japan Post EMS:

During the Global Covid-19 outbreak, we may have to fulfill EMS shipping orders using different international courier services such as DHL, UPS or FedEx. In this case, the same EMS fees will apply, otherwise you will be informed before shipping.

We will ship the returned EMS parcels again by international courier services other than Japan Post at no additional cost, and inform you about the updated tracking information.

EMS: Temporarily suspended for some destinations.
SAL: Temporarily suspended for all destinations
Surface mail: Temporarily suspended for some destinations

Please check the latest updates at the list below (April 24, 2020).

Below are currently available shipment methods to each country listed in alphabetical order.
If you require any further information, feel free to contact us.