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Coronavirus: Latest Updates From JAUCE
April 03, 2020

First of all, we hope you are all in good health, and the Coronavirus pandemic will soon be over.
We want to share information with you about how we operate.

Auctions & Shopping

We continue to operate and process your auctions and shopping orders as usual.
Online auctions and stores in Japan are still open and, ship products to JAUCE warehouses on time.

Storage

We have extended the storage service completely free of charge to September 30, 2020.
This update applies to all members and includes future purchases as well.

Therefore, if your purchased items can not ship to your country or if you want to postpone your shipment for any reason, storage service will be available in our warehouses with no additional cost. Rest assured that we will review this policy in the future and make the necessary updates accordingly.

International shipments

Japan Post has temporarily updated some services depending on the delivery conditions outside Japan.

EMS: Temporarily suspended for some destinations.
SAL: Temporarily suspended for all destinations
Surface mail: Temporarily suspended for some destinations

Below are currently available shipment methods to each country listed in alphabetical order.
If you require any further information, feel free to contact us.

COUNTRY Method
Algeria Surface
Argentina Not available
Australia EMS, Surface
Austria Surface
Azerbaijan Surface
Bahrain Surface
Bangladesh Surface
Barbados Surface
Belarus Surface
Belgium Surface
Bhutan Surface
Brazil Surface
Brunei Surface
Bulgaria Surface
Canada EMS, Surface
Chile Not available
China Not available
Colombia Not available
Costa Rica Surface
Croatia Surface
Cyprus Not available
Czech Republic Surface
Ecuador Not available
Egypt Surface
El Salvador Surface
Estonia Surface
Fiji Surface
France EMS, Surface
Germany EMS, Surface
Ghana Surface
Greece Surface
Honduras Not available
Hong Kong EMS, Surface
Hungary Surface
Iceland EMS, Surface
India Not available
Indonesia Not available
Iraq Not available
Ireland Surface
Israel Surface
Italy Surface
Jamaica Surface
Jordan Surface
Kenya Surface
Kuwait Not available
Laos Surface
Latvia Surface
Libya EMS, Surface
Liechtenstein Surface
Lithuania Surface
Luxembourg Surface
Macau EMS, Surface
Malaysia EMS, Surface
Maldives Not available
Malta Surface
Mauritius Surface
Mexico EMS, Surface
Mongolia Not available
Morocco Surface
Nepal Surface
Netherlands EMS, Surface
New Caledonia Not available
New Zealand Not available
Nigeria Surface
Oman Surface
Pakistan Surface
Panama Not available
Paraguay Not available
Peru Surface
Philippines EMS, Surface
Poland Surface
Portugal Surface
Reunion Surface
Romania Surface
Russia Surface
Saudi Arabia Surface
Senegal Surface
Singapore EMS, Surface
Slovakia EMS, Surface
Slovenia EMS, Surface
South Africa Surface
South Korea EMS, Surface
Spain Surface
Sri Lanka Surface
Switzerland Surface
Taiwan EMS, Surface
Tanzania Surface
Thailand EMS, Surface
Tonga EMS, Surface
Trinidad and Tobago Surface
Tunisia Not available
Turkey Surface
Uganda Surface
Ukraine Not available
United Arab Emirates Surface
United Kingdom EMS, Surface
United States of America EMS, Surface
Uruguay Not available
Venezuela Not available
Vietnam EMS, Surface
Zimbabwe Surface
Services Temporarily Suspended by Japan Post
April 01, 2020

Japan Post has suspended their services to some destinations due to COVID-19 pandemic.
Accordingly, we have made free storage available in JAUCE warehouses for all past and future purchases until September 30th 2020. More details >


Temporarily suspended destinations are listed below

1. SAL shipments to all destinations are suspended.

2. EMS shipments to the countries listed below are suspended:

Afghanistan
Albania
Algeria
Angola
Antigua and Barbuda
Armenia
Aruba
Ascension
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium 
Belize
Bermuda
Bhutan
Bonaire, Saba and Sint Eustatius
Brazil
British Virgin Islands
Brunei 
Bulgaria
Burundi
Cape Verde
China
Congo
Costa Rica
Croatia
Cuba
Curacao
Czech Republic
Dominica
Dominican Republic
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Fiji
Gabon
Georgia
Ghana
Greece 
Grenada
Guinea-Bissau
Guyana
Haiti
Hungary
Iran
Ireland
Israel
Italy
Ivory Coast
Jamaica
Jordan 
Kenya 
Kiribati
Kosovo
Kyrgyz
Laos
Latvia
Lesotho
Liechtenstein
Lithuania
Luxembourg
Madagascar
Malawi
Malta
Mauritius
Moldova
Mongolia
Montserrat 
Morocco
Mozambique
Namibia
Nepal
Nicaragua
Nigeria
North Macedonia
Oman 
Pakistan
Papua New Guinea
Peru 
Pitcairn
Poland
Portugal
Reunion
Romania
Russian Federation 
Rwanda
Saint Christopher and Nevis
Saint Lucia
Saint Maarten
Saint Vincent
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
South Africa
South Sudan
Spain
Sri Lanka
St. Helena
Suriname
Switzerland
Syria
Tanzania (United Rep.) 
Togo
Trinidad and Tobago
Tristan da Cunha
Turkey
Turkmenistan
Turks and Caicos
Tuvalu
Uganda
United Arab Emirates
Uzbekistan
Vatican
Wallis and Futuna 
Zambia
Zimbabwe

 

New Year's shipping schedule - January 1 to 3, 2020 (Japan time)
December 24, 2019
Shipping orders received during the holiday period will be handled after January 4, 2020.
Shipments that have been paid before December 31 will be handed over to the delivery company for shipment within 2019.
Over-sized shipments that have been paid before December 27 will be handed over to the delivery company for shipment within 2019. Shipments paid after the previously mentioned dates will be handled after January 3.

We thank you for your understanding.
Consumption tax increase from October 2019
September 20, 2019
Consumption Tax Law in Japan has been amended and the tax rate will increase from 8% to 10%.
The new tax rate will go into effect from the 1st of October 2019.
The major change is when buying items from the stores, shop tax will be 10%.
However, Jauce fees remain the same.

We thank you for your understanding on this matter. 
Resumption of SAL service to France and other countries
July 01, 2019
Japan Post announced the resumption of accepting SAL mail items to the countries below as of July 1, 2019.
France, Netherlands, Spain, and Algeria

If you have any questions about this notice, please don’t hesitate to ask.
Service notice for Golden Week holiday: 27th April- 6th May 2019
April 25, 2019
During 27th April-6th May 2019, Japan will be celebrating a cluster of national holidays. This results in a week off, known as “Golden Week.”
JAUCE will be working as normal during Golden Week, so you can continue to buy from Japan and use the service, as normal.
However, some sellers, stores, and delivery companies will be taking Golden Week off, so there may be a delay in some services.
If you have any questions about this notice, please don’t hesitate to ask.
New Year's shipping schedule - January 1 to 3, 2019 (Japan time)
December 26, 2018
Shipping orders received during the holiday period will be handled after January 4, 2019.
Shipments that have been paid before December 31 will be handed over to the delivery company for shipment within 2018.
Over-sized shipments that have been paid before December 28 will be handed over to the delivery company for shipment within 2018. Shipments paid after the previously mentioned dates will be handled after January 3.

We thank you for your understanding.
Jauce campaign
October 15, 2018
Campaign overview: JAUCE service fees- JPY 300 OFF on all auctions won during the campaign period. No limitations: you can buy as many auctions as you want. The more you buy, the more you save!
Campaign period: October 17, 2018 (Wednesday) from 00:00:00 to 23:59:59 (JST)
Terms and conditions: - Only JAUCE Service Fees are eligible for this campaign. Any other fees apply as usual.
- This campaign only applies to purchases from Yahoo Japan Auctions.
- Discounts on canceled auctions cannot be used after the campaign period.
Updates on Typhoon Jebi
September 14, 2018
Typhoon Jebi is still affecting international shipments from Japan. There is a backlog of parcels in the Japan Post shipping stations as Kansai International Airport has been closed for almost a week. Hopefully, this will be sorted shortly. Please allow a few additional days in transit for your delivery.

We apologize for any inconvenience caused and thank you for your understanding.
Typhoon Jebi
September 06, 2018
Kansai International Airport has completely shut due to flooding caused by Typhoon Jebi. As a result, some international cargo may be delayed by a few days. Please allow additional days for delivery.

We thank you for your understanding.