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Notice Regarding National Holidays
April 28, 2020

From 29th April to 6th May 2020, Japan will be celebrating a cluster of national holidays known as “Golden Week.”

JAUCE will normally run during the Golden Week, so you can continue to buy from Japan and use our services as usual. However, some sellers, stores, and delivery companies will be taking Golden Week off so that some services may delay.

This year, due to the Covid-19 epidemic, we are experiencing some additional issues, such as slowing down delivery services in some countries, piling up parcels at distribution centers, and returned shipments.

Rest assured that we are working hard to resolve any issue that may arise during or after the Golden Week. Thank you for your understanding!

Coronavirus: Latest News From JAUCE | Updated on May 6, 2020
April 03, 2020

Updated on May 6, 2020.


After EMS service has been suspended in some countries, DHL shipping was made available in JAUCE.

Unlike EMS, DHL delivery fees are based on the volumetric weight method, which may require additional charges depending on the volume of the package.

To calculate the volumetric weight in kilograms, the volume of the parcel in cubic centimeters is divided by 5000. Most courier companies base their delivery rates on the actual weight or volumetric weight of a package, whichever is greater.

Please note that EMS is still our primary shipping method. We only use DHL if the EMS service is not available for the destination country. Because, for the DHL shipments, shipping fees may increase depending on the volume of the package to be sent.

Although we try to process DHL shipments without any fee increase, if this is not the case with your delivery, you will be informed in advance.

Alternatively, you can choose to send by Surface mail, which usually takes 2-3 months. Or, you can store your items for free in our warehouses until EMS service restarts. We hope that EMS will open again earlier than expected.



First of all, we hope you are all in good health, and the Coronavirus pandemic will soon be over.
We want to share information with you about how we operate.

Auctions & Shopping

We continue to operate and process your auctions and shopping orders as usual.
Online auctions and stores in Japan are still open and, ship products to JAUCE warehouses on time.

Storage

We have extended the storage service completely free of charge to September 30, 2020.
This update applies to all members and includes future purchases as well.

Therefore, if your purchased items can not ship to your country or if you want to postpone your shipment for any reason, storage service will be available in our warehouses with no additional cost. Rest assured that we will review this policy in the future and make the necessary updates accordingly.

International shipments

Japan Post has temporarily updated some services according to the delivery conditions outside Japan.

Japan Post EMS method is significantly delayed in many areas. EMS shipments to the USA have been temporarily suspended due to flight restrictions.

International Courier Services other than Japan Post EMS:

During the Global Covid-19 outbreak, we may have to fulfill EMS shipping orders using different international courier services such as DHL, UPS or FedEx. In this case, the same EMS fees will apply, otherwise you will be informed in advance.

We will ship the returned EMS parcels again by international courier services other than Japan Post at no additional cost, and inform you about the updated tracking information.

EMS: Temporarily suspended for some destinations.
SAL: Temporarily suspended for all destinations
Surface mail: Temporarily suspended for some destinations

Please check the latest updates at the list below (April 24, 2020).

Below are currently available shipment methods to each country listed in alphabetical order.
If you require any further information, feel free to contact us.

 

COUNTRY Method
Algeria International Courier, Surface
Argentina International Courier
Australia International Courier, Surface
Austria EMS, Surface
Azerbaijan International Courier, Surface
Bahrain International Courier
Bangladesh International Courier, Surface
Barbados International Courier, Surface
Belarus International Courier, Surface
Belgium EMS, Surface
Bhutan International Courier
Botswana International Courier
Brazil Surface
Brunei International Courier, Surface
Bulgaria EMS, Surface
Canada EMS, Surface
Chile International Courier
China EMS, Surface
Colombia International Courier
Costa Rica International Courier, Surface
Croatia EMS, Surface
Cyprus International Courier
Czech Republic EMS, Surface
Denmark EMS, Surface
Ecuador International Courier
Egypt International Courier, Surface
El Salvador International Courier, Surface
Estonia EMS, Surface
Eritrea International Courier
Fiji International Courier
Finland EMS, Surface
France EMS, Surface
Germany EMS, Surface
Ghana International Courier, Surface
Greece International Courier, Surface
Honduras International Courier
Hong Kong EMS, Surface
Hungary EMS, Surface
Iceland EMS, Surface
India International Courier, Surface
Indonesia International Courier, Surface
Iraq International Courier
Ireland International Courier, Surface
Israel International Courier, Surface
Italy EMS, Surface
Jamaica International Courier, Surface
Jordan Surface
Kenya International Courier, Surface
Kuwait International Courier
Laos International Courier, Surface
Latvia EMS, Surface
Libya EMS, Surface
Liechtenstein International Courier, Surface
Lithuania EMS, Surface
Luxembourg EMS, Surface
Macau EMS, Surface
Malaysia EMS, Surface
Maldives International Courier
Malta International Courier
Mauritius International Courier
Mexico EMS, Surface
Mongolia International Courier
Morocco International Courier, Surface
Nepal International Courier, Surface
Netherlands EMS, Surface
New Caledonia International Courier
New Zealand EMS, Surface
Nigeria International Courier, Surface
Norway EMS, Surface
Oman International Courier, Surface
Pakistan International Courier, Surface
Panama International Courier
Paraguay International Courier
Peru International Courier, Surface
Philippines EMS, Surface
Poland EMS, Surface
Portugal EMS, Surface
Reunion International Courier, Surface
Romania International Courier, Surface
Russia Surface
Saudi Arabia International Courier, Surface
Senegal International Courier, Surface
Serbia International Courier
Singapore EMS, Surface
Slovakia EMS, Surface
Slovenia EMS, Surface
South Africa International Courier, Surface
South Korea EMS, Surface
Spain EMS, Surface
Sri Lanka International Courier, Surface
Sweden EMS, Surface
Switzerland EMS, Surface
Syria International Courier
Taiwan EMS, Surface
Tanzania International Courier, Surface
Thailand EMS, Surface
Tonga EMS, Surface
Trinidad and Tobago International Courier, Surface
Tunisia International Courier
Turkey International Courier, Surface
Uganda International Courier, Surface
Ukraine International Courier
United Arab Emirates International Courier, Surface
United Kingdom EMS, Surface
United States of America International Courier, Surface
Uruguay International Courier
Venezuela International Courier
Vietnam EMS, Surface
Zimbabwe International Courier
Services Temporarily Suspended by Japan Post
April 01, 2020

Japan Post has suspended their services to some destinations due to COVID-19 pandemic.
Accordingly, we have made free storage available in JAUCE warehouses for all past and future purchases until September 30th 2020. More details >


Temporarily suspended destinations are listed below

1. SAL shipments to all destinations are suspended.

2. EMS shipments to the countries listed below are suspended:

Afghanistan
Albania
Algeria
Angola
Antigua and Barbuda
Armenia
Aruba
Ascension
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium 
Belize
Bermuda
Bhutan
Bonaire, Saba and Sint Eustatius
Brazil
British Virgin Islands
Brunei 
Bulgaria
Burundi
Cape Verde
China
Congo
Costa Rica
Croatia
Cuba
Curacao
Czech Republic
Dominica
Dominican Republic
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Fiji
Gabon
Georgia
Ghana
Greece 
Grenada
Guinea-Bissau
Guyana
Haiti
Hungary
Iran
Ireland
Israel
Italy
Ivory Coast
Jamaica
Jordan 
Kenya 
Kiribati
Kosovo
Kyrgyz
Laos
Latvia
Lesotho
Liechtenstein
Lithuania
Luxembourg
Madagascar
Malawi
Malta
Mauritius
Moldova
Mongolia
Montserrat 
Morocco
Mozambique
Namibia
Nepal
Nicaragua
Nigeria
North Macedonia
Oman 
Pakistan
Papua New Guinea
Peru 
Pitcairn
Poland
Portugal
Reunion
Romania
Russian Federation 
Rwanda
Saint Christopher and Nevis
Saint Lucia
Saint Maarten
Saint Vincent
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
South Africa
South Sudan
Spain
Sri Lanka
St. Helena
Suriname
Switzerland
Syria
Tanzania (United Rep.) 
Togo
Trinidad and Tobago
Tristan da Cunha
Turkey
Turkmenistan
Turks and Caicos
Tuvalu
Uganda
United Arab Emirates
Uzbekistan
Vatican
Wallis and Futuna 
Zambia
Zimbabwe

 

New Year's shipping schedule - January 1 to 3, 2020 (Japan time)
December 24, 2019
Shipping orders received during the holiday period will be handled after January 4, 2020.
Shipments that have been paid before December 31 will be handed over to the delivery company for shipment within 2019.
Over-sized shipments that have been paid before December 27 will be handed over to the delivery company for shipment within 2019. Shipments paid after the previously mentioned dates will be handled after January 3.

We thank you for your understanding.
Consumption tax increase from October 2019
September 20, 2019
Consumption Tax Law in Japan has been amended and the tax rate will increase from 8% to 10%.
The new tax rate will go into effect from the 1st of October 2019.
The major change is when buying items from the stores, shop tax will be 10%.
However, Jauce fees remain the same.

We thank you for your understanding on this matter. 
Resumption of SAL service to France and other countries
July 01, 2019
Japan Post announced the resumption of accepting SAL mail items to the countries below as of July 1, 2019.
France, Netherlands, Spain, and Algeria

If you have any questions about this notice, please don’t hesitate to ask.
Service notice for Golden Week holiday: 27th April- 6th May 2019
April 25, 2019
During 27th April-6th May 2019, Japan will be celebrating a cluster of national holidays. This results in a week off, known as “Golden Week.”
JAUCE will be working as normal during Golden Week, so you can continue to buy from Japan and use the service, as normal.
However, some sellers, stores, and delivery companies will be taking Golden Week off, so there may be a delay in some services.
If you have any questions about this notice, please don’t hesitate to ask.
New Year's shipping schedule - January 1 to 3, 2019 (Japan time)
December 26, 2018
Shipping orders received during the holiday period will be handled after January 4, 2019.
Shipments that have been paid before December 31 will be handed over to the delivery company for shipment within 2018.
Over-sized shipments that have been paid before December 28 will be handed over to the delivery company for shipment within 2018. Shipments paid after the previously mentioned dates will be handled after January 3.

We thank you for your understanding.
Jauce campaign
October 15, 2018
Campaign overview: JAUCE service fees- JPY 300 OFF on all auctions won during the campaign period. No limitations: you can buy as many auctions as you want. The more you buy, the more you save!
Campaign period: October 17, 2018 (Wednesday) from 00:00:00 to 23:59:59 (JST)
Terms and conditions: - Only JAUCE Service Fees are eligible for this campaign. Any other fees apply as usual.
- This campaign only applies to purchases from Yahoo Japan Auctions.
- Discounts on canceled auctions cannot be used after the campaign period.
Updates on Typhoon Jebi
September 14, 2018
Typhoon Jebi is still affecting international shipments from Japan. There is a backlog of parcels in the Japan Post shipping stations as Kansai International Airport has been closed for almost a week. Hopefully, this will be sorted shortly. Please allow a few additional days in transit for your delivery.

We apologize for any inconvenience caused and thank you for your understanding.